Plus card insurance
Let's insure banking cards and personal items
Are you worried what would happen if you lost your SKB card or if it was stolen? What if, additionally to your card, you also lost your keys, personal documents, wallet or mobile phone? With Plus card insurance you can sleep peacefully, as you have insured all your SKB cards, as well as your personal items.
Best suited for
Plus card insurance is intended for SKB personal account owners who are of legal age, and persons who are authorised on a personal SKB account.
- it includes insurance in case of misuse of lost or stolen SKB payment and credit cards (BA Maestro card, VISA debit card, MasterCard card, VISA card);
- your personal items are also insured (keys, personal documents, handbag, wallet, mobile phone – reimbursement of telephone calls costs);
- It includes coverage for additional costs (of cancellation of a lost/stolen card, the issue of a new card and the issue of an identification card enabling the use of the SKB NET online bank in the event of theft or loss);
- low price with regard to the extent of insurance;
- insurance is valid both in Slovenia and abroad.
- SKB bank offers Plus card insurance in cooperation with Zavarovalnica Tilia insurance company;
- insurance premium for complete card insurance is only 11 EUR;
- insurance premium is paid annually with direct debit to your personal account;
- an authorised person must conclude their own insurance contract.
Plus card insurance includes:
1. Risk insurance for misuse of stolen or lost payment or credit cards
With Plus card insurance you are entitled to damage compensation in case of misuse of lost or stolen cards, as well as cash theft.
Insurance covers the damage incurred from the moment of theft or loss of card to the moment of notification of the loss or theft of the card to the bank.
Insurance cover can be claimed if at the same time of theft or loss of your personal items, your SKB bank card was also stolen.
|Cover content||Cover amount|
|Insurance for misuse of lost or stolen card||3,000 EUR per loss and per year for misuse/performed payment with the card|
|250 EUR per card and per year for misuse by cash withdrawal|
2. Insurance of cash theft or robbery
Plus card insurance is valid if cash was stolen from the cardholder, which they withdrew from their personal account at an ATM or in a bank outlet, if such theft or robbery occurred within 1 hour after completed withdrawal.
|Cover content||Cover amount|
|Insurance of previously withdrawn cash||125 EUR|
3. Insurance for additional costs
It includes insurance coverage for actual costs connected with:
- The report of loss/theft of a card with the intention of its cancellation - costs of card cancellation are covered,
- the issue of a new card due to a lost/stolen card,
- the issue of an identification card enabling the use of the SKB NET internet banking in the event of loss or theft.
|Coverage contents||Coverage amount (after event, maximally 3 times a year)|
|Costs of reporting loss/theft of a card and the issue of a new card||12 EUR|
|Costs of identification card enabling the use of the SKB NET internet banking||22 EUR|
4. Insurance of theft or loss of personal items
Additionally to SKB card insurance, Plus card insurance includes also insurance of certain personal items, which we usually carry together with the cards. Insurance is valid for:
- personal documents,
- mobile phone (reimbursement of phone calls).
The cover area is valid on the territory of the whole Europe (geographically).
|Cover content||Cover amount |
(per loss and per year)
|Insurance for costs of re-issuing of documents||100 EUR|
|Insurance for costs of making keys||300 EUR per loss and per year|
|Insurance for costs of handbag/bag, wallet||100 EUR per loss and per year|
|Insurance of mobile phone |
(reimbursement of phone calls)
|100 EUR per loss and per year|
Insurance cover of the stated personal items can only be claimed if at the same time of theft of your personal items, your SKB bank card was also stolen.
Card loss or theft
Insured person must immediately notify the loss or theft to the police and the SKB bank outlet, where they have opened their account or to the telephone number:
- for BA Maestro cards: +386 (0)1 583 41 83;
- for MasterCard card and VISA card: +386 (0)1 430 26 62;
- for VISA debit card: +386 1 471 50 90
If the insured person makes the notification via telephone, they must confirm the veracity of their notification in their outlet within the following 8 days.
Cash theft, disposal, robbery
The card owner must also immediately notify any cash theft, disposal, robbery or any other attack to the police, otherwise the insurance company shall not be held liable for the stated risks.
What do you have to do in order to claim Plus card insurance benefits if you only lose your card?
If there is a misuse of any stolen or lost SKB payment and credit card, you have to:
- submit a compensation claim in one of Tilia insurance company outlets, at the latest within 45 days;
- in accordance with the conditions of Plus card insurance, acquire all documentation necessary for the submission of a compensation claim with the insurance company.
You can notify damage to the insurance company telephone number: +386 (0)7 391 73 08
Every day from 7.30 until 15.30, on Wednesdays from 7.30 until 17.00.
Compensation claim form is available in SKB or Tilia outlets. The insurance company will reimburse the damage, covered by the contract, within 14 days after receiving complete documentation.
What do you have to do in order to claim Plus card insurance benefits if you also lose a personal item in addition to your card?
In addition to the procedures, described for the case of lost SKB card, it is necessary, in the case of simultaneous theft or loss of personal items, to submit a police report if you have it, or indicate the name and address of the police station, which was notified about the incident.
How can you obtain Plus card insurance?
Complete application form (PDF) and submit it in one of SKB outlets.